Terms, shipping & privacy

1. Purchase terms

These purchase terms apply between you as a customer and Elite Clan AB (hereinafter "we", "us" or "the Store"), which operates this official Lilmix merchandise shop. By completing a purchase, you agree to these terms.

Company information

Prices

Product prices are displayed in Swedish kronor (SEK). Shipping charges, any applicable taxes and the final amount payable are displayed at checkout before you place your order.

Payment

Payment is processed via Shopify Payments, which handles card and alternative payment methods securely. We do not store card details on our servers. For any additional terms from the payment provider, we refer to Shopify Payments' own terms.

When the purchase is binding

A binding agreement is formed when we have confirmed your order via email (order confirmation). We reserve the right to refuse or cancel an order in the event of obvious errors in price, product description or stock status, as well as suspected fraud.

If you need to cancel or change an order, contact us as soon as possible at hello@elitestudios.gg. Production may already have started; this does not remove your statutory right of withdrawal.

2. Right of withdrawal

Made-to-order purchases

We do not offer voluntary returns or exchanges for a change of mind or an incorrectly selected size or colour. This does not limit any right of withdrawal, refund or remedy provided by the consumer law applicable to your purchase.

Standard products and personalised orders

Where EU consumer withdrawal rules apply, you normally have 14 days from receiving your goods to notify us that you wish to withdraw from an online purchase. Choosing a standard size, colour or design does not remove this right, even when the product is printed after you order. Mandatory rights in other countries also remain unaffected.

The exception for personalised goods applies only where a product is made to your individual specifications or clearly personalised, such as a custom name or image. It does not apply to the standard options in this collection.

To exercise your right, email hello@elitestudios.gg with your order number and a clear statement that you wish to withdraw. We will provide the return instructions and address. Your statutory consumer rights remain unaffected.

You pay the cost of returning the goods when you withdraw. We refund the purchase price and the original standard shipping within 14 days of receiving your notice, at the latest when we have received the goods or proof that you have sent them. You may use the standard withdrawal form from the Swedish Consumer Agency (Konsumentverket), but it is not required.

This does not affect your rights in the event of a defective product; see section 3 below.

3. Complaints and warranty

As a consumer, you have the right under the Swedish Consumer Purchase Act (2022:260) to make a complaint about defects in the product for up to three (3) years from the date you received it. A complaint must be made within a reasonable time after you discover the defect; notification within two months is always considered reasonable.

Damaged product or quality issues

If your product has damage, print defects or other quality issues upon receipt, please contact us as soon as possible at hello@elitestudios.gg. Please include:

• order number,
• clear photos of the product and the defect,
• photo of the shipping label or packaging if the damage is shipping-related.

We will forward the matter to our production partner for investigation. If the complaint is approved, a free replacement product will be sent or the purchase will be refunded, at no cost to you.

Lost in transit

If your shipment does not arrive by the estimated delivery date, contact us so we can investigate and resolve the delivery issue.

Returns

Contact us for the correct return address and instructions before sending a product back. Returns and complaints are handled in accordance with your statutory consumer rights.

4. Shipping and delivery

Products are made to order through our production and delivery partner. Available destinations and shipping charges are shown at checkout.

Delivery times

Each order is produced before it ships. Our production partner Printful estimates 2–5 business days for standard production and fulfilment. Shipping time is additional and depends on the destination, product availability and shipping method. These are estimates rather than guaranteed delivery dates.

Contact hello@elitestudios.gg before ordering if you need your items by a particular date.

Delivery destinations

Delivery is available to the destinations accepted at checkout. Any customs duties and import taxes for deliveries outside the EU are the responsibility of the customer.

Correct delivery address

You as the customer are responsible for providing a correct and complete delivery address when ordering. If a shipment is returned due to an incorrect address or failure to collect, contact us to arrange the next step. Any additional delivery charge will be communicated before you agree to it. Your statutory rights remain unaffected.

5. Privacy policy

Elite Clan AB is the data controller for the personal data we process about you. We value your privacy and comply with the General Data Protection Regulation (GDPR, EU 2016/679).

What data we collect

• Name
• Delivery and billing address
• Email address and phone number
• Order history and purchase information
• Technical information (e.g. IP address, browser) when visiting our website

Purpose of processing

• To process and deliver your order
• To communicate with you about your order
• To handle complaints and customer service matters
• To fulfil legal obligations (including the Swedish Accounting Act)
• To improve and secure our website

Legal basis

Processing is primarily carried out to fulfil the contract with you (the purchase), to comply with legal obligations and, in some cases, based on your consent.

Recipients of data

To deliver our services we share data with the following data processors:

• Shopify — e-commerce platform and customer accounts
• Shopify Payments — payment provider
• Printful — production and delivery (print-on-demand)
• Shipping companies engaged to deliver your order
• Vercel — website hosting and temporary purchase-status storage

Some of these parties may process data outside the EU/EEA. We ensure that transfers take place with appropriate safeguards under GDPR (e.g. the EU Commission's standard contractual clauses).

Retention period

To update your shopping bag after payment, this website temporarily stores a random checkout reference, purchased product identifiers and quantities. This record does not include your name, email, address or payment details. It expires within 24 hours of the order being created and is removed by an hourly cleanup. Shopify retains the actual order separately.

We retain your personal data for as long as necessary to fulfil the purpose of processing, or as required by law. Accounting records are retained for seven (7) years under the Swedish Accounting Act. Other customer data is deleted or anonymised when no longer needed.

Your rights

You have the right to:

• request a register extract of the data we process about you,
• have incorrect data corrected,
• request deletion of your data (to the extent not contrary to law),
• object to or restrict processing,
• request data portability,
• withdraw consent you have previously given,
• lodge a complaint with the supervisory authority Integritetsskyddsmyndigheten (IMY), www.imy.se.

Contact for data protection matters

For questions about our processing of personal data, contact us at hello@elitestudios.gg.

6. Cookies and browser storage

This storefront saves your shopping bag in your browser. Shopify checkout is a separate service with its own cookie and privacy information.

Browser storage

Local storage keeps your bag available between visits and links your checkout to the items in your bag. Checkout references are used for up to 24 hours. You can clear this information in your browser's site-data settings.

Analytics

This storefront does not currently run analytics or advertising tracking scripts.

7. Dispute resolution

If we are unable to resolve a dispute together, you as a consumer have the right to turn to impartial dispute resolution bodies.

Allmänna reklamationsnämnden (ARN)

ARN handles disputes between consumers and businesses in Sweden. See ARN's website for current fees and eligibility.

Website: https://arn.se
Address: Box 174, 101 23 Stockholm

Consumer disputes in the EU

The European Commission provides a directory of consumer dispute resolution bodies. The former ODR platform closed in July 2025.

Website: Find a consumer dispute resolution body

Applicable law

Swedish law applies to purchases and disputes, unless otherwise required by mandatory consumer protection rules in your country of residence.